Our Terms & Condition

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Welcome to Axelator! By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding. These terms apply to all users, clients, and visitors of Axelator’s digital services.

These Terms & Conditions govern the use of Axelator Agency’s services, including but not limited to digital marketing, web design, development, video editing, and related services. By engaging with us, you acknowledge that you have read, understood, and agreed to these terms.

Definitions

  • “We”, “Us”, “Our” refer to Axelator Agency.

  • “You”, “Client”, “User” refer to any individual or entity using our services.

  • “Services” include all offerings provided by Axelator Agency as listed on our website or in a written agreement.

Eligibility

You must be at least 18 years old or of legal age in your country to use our services. You agree to provide accurate information and comply with all local, national, and international laws.

Scope of Services

Axelator provides the following services:

  • Facebook & YouTube Marketing
  • Google Ads Campaign Management
  • Web & App Design and Development
  • Video Editing & Graphic Design
  • Payment Gateway Support
  • UX/UI Design
  • Virtual Assistance

Each service may be governed by its own service agreement outlining scope, deliverables, and timeline.

Payment Terms

  • Payment structures (e.g., upfront, milestone-based) are outlined in the service agreement.
  • Invoices must be paid on time to avoid delays.
  • Axelator reserves the right to pause or terminate services for overdue payments.
  • All fees are non-refundable unless otherwise stated.

Intellectual Property

  • All work created by Axelator remains our intellectual property until full payment is received.
  • Upon full payment, ownership or usage rights are transferred to the client as agreed.
  • You may not resell, reuse, or distribute our work without written permission.

Client Responsibilities

You agree to:

  • Provide timely feedback and necessary materials.
  • Avoid any content that is illegal, offensive, or violates third-party rights.
  • Maintain secure access to any platforms or tools provided by Axelator.

Confidentiality

Both parties agree to keep confidential all proprietary and sensitive information disclosed during the project. This includes business strategies, login credentials, and personal data.

Service Modification & Termination

  • Axelator may modify or discontinue services with prior notice.
  • Either party may terminate a project with written notice.
  • In the event of termination, fees for completed work will remain payable.

Limitation of Liability

Axelator shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services. Our total liability shall not exceed the amount paid by you for the specific service.

Third-Party Tools and Services

Some services may involve third-party platforms (e.g., Facebook Ads, Google Analytics). Axelator is not responsible for any limitations, changes, or downtime on these platforms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of [Insert Country], without regard to conflict of law principles.

Changes to Terms

Axelator reserves the right to update or change these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

Return & Refund Policy

At Axelator, we strive to deliver the highest quality digital services. However, we understand that situations may arise where a refund or service cancellation is necessary. Our policy is as follows:

Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The project has not yet started.
  • You cancel the service before any work or resource allocation begins.
  • Axelator is unable to deliver the service as agreed due to internal issues.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If the project or service is already completed.
  • If delays occur due to incomplete information or communication from the client.
  • If third-party platforms (e.g., Facebook, Google, payment gateways) reject or restrict access.

Partial Refunds

In certain cases where partial work has been completed, Axelator may offer a pro-rated refund based on the amount of work delivered. This will be evaluated fairly and reasonably.

Refund Process

  • Clients must submit a refund request in writing within 7 days of project start or issue.
  • Once approved, refunds are processed within 10 business days via the original payment method.

Chargebacks & Disputes

Clients agree to contact Axelator first to resolve any billing issues before initiating a chargeback. Unauthorized chargebacks will be treated as a breach of contract.